Returns and Refunds

We hope you will be delighted with your online purchase, but if you are not completely satisfied you can return it in an unworn condition as it was received within 14 days of purchase (with all packaging including the shoe box, cardboard inserts and tissue) and we will refund the price paid for the product. This will not include postage costs.

To make a return, please complete the enclosed return note and post the goods and note, clearly labelled to the address below. We recommend using a tracked service as we will not be liable for goods lost in transit. Alternatively, we are happy to accept web sale returns directly to store and we will process the refund within a maximum of 3 working days.

Please note that the above returns policy is valid for online purchases only.

Returns address

83 Stephan Shoes
New Milton
Hampshire
BH25 6JD

Once your goods are received a full refund will be processed for the cost of your goods. Please note if goods are returned in a condition we deem unsuitable for re-sale we reserve the right to impose an appropriate charge.

Should you have any problems or enquiries please do not hesitate to contact us at 01425 614082.